At Zoran.pk, we want you to be satisfied with your purchase. This policy explains how returns and refunds are handled.

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1. Eligibility for Returns

You may request a return if:

• The product is damaged or defective upon delivery
• You received the wrong item
• The product is unused and in original condition (if return is allowed)

Products must be returned with original packaging, tags, and accessories (if applicable).

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2. Return Request Timeframe

Return requests must be made within 7 days of receiving the order unless otherwise stated.

After this period, returns may not be accepted.

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3. Non-Returnable Items

The following items may not be eligible for return:

• Used products
• Damaged due to misuse
• Items without original packaging
• Clearance or final sale items (if marked as such)

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4. How to Request a Return

To request a return:

Contact us via:

WhatsApp: +92-300-1595321
Email: hi.zoranpk@gmail.com

Please include:

• Order number
• Reason for return
• Photos (if product is damaged)

We will review your request and provide instructions.

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5. Refund Process

If your return is approved:

• Refunds will be processed to the original payment method (if applicable)
• For Cash on Delivery orders, refunds may be issued via bank transfer or agreed method
• Processing time may vary depending on payment provider

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6. Shipping Costs

• Return shipping costs may be the responsibility of the customer unless the item was incorrect or defective.
• Shipping fees are non-refundable unless otherwise stated.

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7. Order Cancellations

Orders may be cancelled before shipment.
Once an order has been shipped, cancellation may not be possible.

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8. Exchange Policy

If you prefer an exchange instead of a refund, please contact us. Exchanges are subject to product availability.

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9. Contact Information

If you have questions regarding returns or refunds:

Zoran

Website: zoran.pk

WhatsApp: +92-300-1595321

Address for Returns: 306 E2, Johar Town, Lahore, Pakistan